SPANA is committed to safeguarding your privacy online. The 'personally identifiable information' is information that enables us to identify you, such as your email address, name, title, and address.

Please read the following policy points carefully to understand how your personal information will be treated. This policy may change from time to time so please check back periodically.

The Woods Group Limited operate as an External Lottery Manager on behalf of SPANA, registered charity no: 209015. Registered in England no: 558085. VAT no: GB916226729. Company limited by guarantee. SPANA, 55 Ludgate Hill, London, EC4M 7JW.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is The Woods Group Limited of Bumpers Way, Bumpers Farm Industrial Estate, Chippenham, Wiltshire SN14 6NG.

Information we may collect from you

We may collect and process the following data about you:

Information that you provide by filling in forms on our website spana.raffleentry.org.uk (our Site). This includes information provided at the time of registering to use our Site, entering competitions, raffles or lotteries or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by The Woods Group Limited or any of our partner networks, advertisers or affiliates, and when you report a problem with our Site.

If you contact us, we may keep a record of that correspondence; details of transactions you carry out through our Site; and details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Why SPANA uses cookies

The SPANA website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites. SPANA does not save any personal data collected through cookies.

The cookies on this website help us to:

• Make our website work as you'd expect
• Remember your settings during and between visits, especially in regards to the Happy Hooves online shop
• Improve the speed/security of the site
• Allow you to share pages with social networks like Facebook
• Continuously improve our website for you

We do not use cookies to:

• Collect any personally identifiable information without your express permission
• Collect any sensitive information without your express permission
• Pass data to advertising networks
• Pass personally identifiable data to third parties
• Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Anonymous visitor statistics cookies

We use cookies to compile visitor statistics such as how many people have visited this website, what type of browser you are using, how long you spend on the site, what page you look at etc. Google analytics also tell us on an anonymous basis how people reached this site (eg from a search engine) and whether they have been here before.

Turning cookies off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. However, this will likely limit the functionality of the SPANA website and a large proportion of others as cookies are a standard part of most modern websites.

Where we store your personal data

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

SPANA uses the information we collect about you to process your donation or ticket purchases, to help us with understanding more about how our site is used and to be able to send you communications that may be of interest to you, either electronically or otherwise.

When you are on the SPANA website and are asked for personal information, you are sharing that information with SPANA unless stated otherwise.

As a general rule, SPANA will not disclose any of your personally identifiable information to any third party except when we have your permission, for the purposes of processing your donation or ticket purchases, or under special circumstances, such as when we believe in good faith that the law requires it. When you are using our secure online donation area you are going through to a partner company the Woods Group Limited and the information you give such as your credit card number and contact information is provided so that the transaction can take place.

We value your support and would like to keep you informed about our international animal welfare work and fundraising activities either electronically, by post or via the telephone. If you do not wish to receive further information from SPANA, please contact us at SPANA, PO Box 79509, London EC4P 4ND, Tel: 0207 831 3999, Email: hello@spana.org.

We use information held about you in the following ways:

To ensure that content from our Site is presented in the most effective manner for you and for your computer;

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

To carry out our obligations arising from any contracts entered into between you and us;

And to notify you about changes to our Site and the services we provide.

We may also use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.

If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

Your rights

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £50 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us in writing at the address given at the top of this page.